Privacy Policy

PRIVACY POLICY - MAHESANA MOTORS

PRIVACY POLICY - MAHESANA MOTORS

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Introduction


Welcome to Mahesana Motors. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.mahesanamotors.com] or use our car service and maintenance services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.


1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you:

  • Book a service appointment

  • Contact us via phone, email, or contact form

  • Subscribe to our newsletter

  • Visit our workshop

Information collected includes:

  • Full Name

  • Phone Number

  • Email Address

  • Vehicle Information (Car Brand, Model, Registration Number)

  • Service Address (for pick-up and drop service)

  • Payment Information (processed securely)

1.2 Automatic Information

When you visit our website, we may automatically collect:

  • IP Address

  • Browser Type and Version

  • Device Information

  • Pages Visited

  • Time and Date of Visit

  • Referring Website

  • Cookies and Similar Technologies

1.3 Service Information

When you use our services, we collect:

  • Service History

  • Vehicle Service Records

  • Parts Replaced

  • Payment History

  • Service Feedback and Reviews


2. How We Use Your Information

We use your information for the following purposes:

2.1 Service Delivery

  • Schedule and confirm service appointments

  • Provide car pick-up and drop-off services

  • Maintain your vehicle service history

  • Send service reminders and follow-ups

  • Process payments

2.2 Communication

  • Respond to your inquiries and support requests

  • Send you service updates and confirmations

  • Notify you about special offers and promotions

  • Share car maintenance tips and advice

2.3 Business Operations

  • Improve our services and customer experience

  • Analyze website usage and performance

  • Prevent fraud and ensure security

  • Comply with legal obligations

2.4 Marketing (With Your Consent)

  • Send promotional offers and discounts

  • Newsletter subscriptions

  • New service announcements

  • Customer loyalty programs

Note: You can opt-out of marketing communications at any time.


3. How We Share Your Information

We respect your privacy and do not sell your personal information to third parties.

3.1 We May Share Information With:

Service Providers:

  • Payment processors (for secure transactions)

  • SMS/Email service providers (for appointment confirmations)

  • Hosting providers (for website operations)

  • Analytics tools (Google Analytics)

Legal Requirements:

  • When required by law or legal process

  • To protect our rights and property

  • To prevent fraud or illegal activities

  • In connection with a business transfer or merger

With Your Consent:

  • When you explicitly authorize us to share your information

  • For specific purposes you've approved

3.2 We Do NOT Share:

  • Your information with marketing companies

  • Your service history with unauthorized parties

  • Your payment details (stored securely by payment processors)


4. Data Security

We implement industry-standard security measures to protect your information:

4.1 Technical Measures:

  • SSL/TLS encryption for data transmission

  • Secure servers with firewall protection

  • Regular security audits

  • Encrypted storage of sensitive information

  • Secure payment gateways (PCI-DSS compliant)

4.2 Organizational Measures:

  • Limited access to personal data (only authorized staff)

  • Employee confidentiality agreements

  • Regular staff training on data protection

  • Secure disposal of physical records

Note: While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.


5. Your Rights and Choices

Under Indian data protection laws, you have the following rights:

5.1 Right to Access

5.2 Right to Correction

  • Request correction of inaccurate or incomplete information

  • Update your details by calling: 93745 36939

5.3 Right to Deletion

  • Request deletion of your personal information

  • Subject to legal and operational requirements

5.4 Right to Opt-Out

  • Unsubscribe from marketing emails (click "Unsubscribe" link)

  • Opt-out of promotional SMS (reply STOP)

  • Refuse cookies via browser settings

5.5 Right to Object

  • Object to processing of your information for marketing purposes

  • Withdraw consent at any time

To exercise these rights, contact us:


6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

6.2 Types of Cookies We Use:

Essential Cookies:

  • Required for website functionality

  • Enable core features like security and accessibility

  • Cannot be disabled

Performance Cookies:

  • Help us understand how visitors use our site

  • Collect anonymous usage data

  • Used via Google Analytics

Functionality Cookies:

  • Remember your preferences

  • Enhance user experience

  • Store language/location settings

Marketing Cookies (Optional):

  • Track advertising effectiveness

  • Show relevant ads on other websites

  • Require your consent

6.3 Managing Cookies:

You can control cookies through your browser settings:

  • Block all cookies

  • Accept only certain cookies

  • Delete existing cookies

Note: Disabling cookies may affect website functionality.


7. Third-Party Links

Our website may contain links to third-party websites (payment gateways, social media, etc.). We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any information.

Third-party services we use:

  • Google Maps (for location services)

  • Google Analytics (for website analytics)

  • Payment Gateways (Razorpay, Paytm, etc.)

  • WhatsApp Business (for customer communication)


8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.


9. Data Retention

9.1 How Long We Keep Your Information:

Active Customers:

  • Service records: Retained for the lifetime of vehicle ownership + 7 years

  • Contact information: Until you request deletion or unsubscribe

  • Payment records: 7 years (as per tax laws)

Inactive Customers:

  • We may delete information after 3 years of inactivity

  • You will be notified before deletion

  • You can request earlier deletion

Legal Requirements:

  • Some information must be retained for tax, accounting, or legal purposes

  • This includes invoices, service records, and payment information


10. International Data Transfers

Your information is stored and processed in India. We do not transfer personal data outside India unless:

  • You explicitly consent

  • Required by law

  • Necessary for service delivery (e.g., cloud hosting)

If we transfer data internationally, we ensure adequate protection through:

  • Standard contractual clauses

  • Approved data protection mechanisms

  • Your explicit consent


11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our practices

  • Legal requirements

  • Service offerings

  • Technology updates

11.1 How We Notify You:

  • Updated "Last Updated" date at the top of this policy

  • Email notification for significant changes

  • Website banner for major updates

  • Continued use of our services constitutes acceptance

We encourage you to review this policy regularly.


12. Compliance with Indian Laws

This Privacy Policy complies with:

  • Information Technology Act, 2000

  • Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

  • Consumer Protection Act, 2019

  • Other applicable Indian data protection regulations


13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Mahesana Motors

Main Workshop (Udhana): Plot 123, SMC Ground
Near Girdhar Dwar Gate 3
Udhana-Magdalla Road
Surat - 395017, Gujarat, India

Vesu Branch: Shop 02-03, Aagam Shopping World
VIP Char Rasta, Vesu Canal Road
Surat - 395007, Gujarat, India

Contact Details:

Working Hours:

  • Monday - Saturday: 8:00 AM - 8:00 PM

  • Sunday: 9:00 AM - 2:00 PM


14. Grievance Redressal

For any privacy-related grievances or complaints, you may contact our Grievance Officer:

Grievance Officer: Jagdish Patel
Email: mahesanamotors01@gmail.com
Phone: 93745 36939

We aim to respond to all grievances within 7 business days.


15. Your Consent

By using our website or services, you consent to:

  • Collection and use of your information as described in this Privacy Policy

  • Use of cookies and tracking technologies

  • Communication via phone, email, SMS, and WhatsApp for service-related purposes

You can withdraw your consent at any time by contacting us using the details provided above.


Summary (Quick Reference)

What We Collect:

  • Name, phone, email, vehicle details, service history

How We Use It:

  • Provide services, send reminders, improve experience

How We Protect It:

  • Encryption, secure servers, limited access

Your Rights:

  • Access, correct, delete your data, opt-out of marketing

How to Contact Us:


This Privacy Policy was last updated on April 5, 2025.